Refund policy

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ALL SALES ARE FINAL

Once we confirm your order, it's sold. We don't accept returns for size, colour, style, or fit issues. Pre-order and sale items cannot be returned.

 

TWO EXCEPTIONS

You Received the Wrong Item or Something's Missing

Within 7 days of delivery, email/DM us with:

  1. A video of you opening the box (must show shipping label, unboxing, and the problem clearly)
  2. Photos of the issue
  3. Your order confirmation number

If we verify it's our mistake, we'll send you the right item or refund you in full. No return shipping cost to you.

After 7 days? Too late—we can't help.


The Item Has a Manufacturing Defect

If a seam is broken, a zip doesn't work, or there's a hole/stain present when you opened it, report it the same way (video + photos + order number) within 7 days.

Not a defect: Loose threads, slight colour variation, minor scratches on hardware, missing hangtag, creases from packing. These are normal in Korean apparel made from natural fibres.


REFUND TIMELINE & METHOD

3 business days back to your FPS account.


UNBOXING VIDEO IS KEY

We ask for video because it protects both of us. Without it, we can't verify your claim. It's quick—just film yourself opening the box and showing the problem.

 

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NEED HELP?

Email: info@morpheselect.com
WhatsApp: +852 9530 7023
Instagram DM: @morphe_333


DM us first—fastest response on Instagram.