Shipping policy

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WHO DELIVERS

SF Express via Pay-on-Delivery (POD). You pay the courier when it arrives. We don't pre-charge you unless your order qualifies for free shipping (see below).

Hong Kong only. We don't ship internationally.

HOW LONG IT TAKES

In-stock items: 3–5 working days from our confirmation email

Pre-order items: 7–20 working days from our confirmation email

These are estimates. Delays happen (public holidays, bad weather, supplier delays). Delays don't entitle you to cancel or refund—unless we miss 30 days, then you can ask for your money back.

SHIPPING COSTS

Standard: Approx. HK$25–50 (exact cost depends on weight and location). You pay the courier.

Free shipping: Orders totalling HK$1,000+ get free shipping (single order only; promotional discounts don't count toward the threshold).

Note: If an out-of-stock item reduces your order total below HK$1,000, you will be charged shipping on the remaining items.

HOW WE SHIP

Default: All items in your order ship together once everything's ready. If you ordered both in-stock and pre-order items, we wait for the pre-order item.

Want faster? You can ask us to split shipments and send in-stock items first. You'll pay extra for the second shipment. DM @morphe_333 to arrange.

Out-of-stock items: If an item is out of stock, we ship only the available items. You cannot request cancellation of the entire order.

CHECK STOCK BEFORE ORDERING

To avoid surprises, DM us @morphe_333 to confirm an item is in stock before placing your order.

TRACKING

You'll get an SF Express tracking number via email once your order ships. Track it on sf-express.com or the SF Express app.

WHEN DELIVERY IS COMPLETE

Once SF Express marks your package "delivered," it's yours. Anything that happens after—lost, damaged, stolen—isn't our responsibility. Contact SF Express directly (1774 or their app).

Minor packaging damage (creased box, dented corner)? That's normal and not grounds for return if the item inside is fine.

DAMAGED OR MISSING ITEMS

If something arrives broken or missing:

Film an unboxing video showing the shipping label, the damage/missing item clearly, and all contents
Email or DM us within 7 days of delivery with the video + photos + order number
We'll verify and either send a replacement or refund you

Video is required. We can't help without it.

After 7 days? Contact SF Express directly—we can't help after that.