Terms of service

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1. WHEN YOU BUY FROM US

By placing an order, you're offering to buy from morphé. We confirm your order within 1–2 business days. A binding contract only forms when we send you a confirmation email—not before. Until then, your payment is held and can be refunded if we reject the order for any reason.

We reserve the right to refuse any order.

2. PAYMENT

We accept FPS — our preferred method. Payments are processed via Airwallex. All prices are in HKD.

3. PRE-ORDERS

Pre-order items ship within 7–20 working days of our confirmation email. This is an estimate—delays happen (Korean suppliers, customs, courier workload). Delays don't entitle you to cancel or refund. If we haven't shipped by day 30, you can request a full refund.

To check if an item is pre-order before buying, DM us @morphe_333.

4. OUT-OF-STOCK ITEMS

If an item in your order is out of stock, we will ship only the in-stock items and skip the out-of-stock item. You cannot cancel the order or request a refund for the unavailable item.

If an out-of-stock item reduces your order total below HK$1,000, you will be charged shipping on the remaining items.

5. SHIPPING

All orders ship via SF Express to Hong Kong only.

In-stock items: 2–3 working days from confirmation
Pre-order items: 7–20 working days from confirmation
Default: All items ship together once ready (consolidated shipment)
Shipping cost: Approx. HK$30–45 on delivery (you pay the courier), unless your order totals HK$1,000+ (then free)

You'll get an SF Express tracking number via email. Once marked "delivered," the package is yours—we're not responsible for what happens after.

6. PRODUCTS & DESCRIPTIONS

All product info (photos, size, material, "made in Korea") is accurate. Natural materials (cotton, linen, knit) may have minor loose threads, colour variations, or uneven texture—these are normal, not defects.

Measurement Variance: Product measurements (length, width, chest, sleeve, etc.) are measured by hand. Allow 2–3 cm variance from listed dimensions due to the hand measurement method and natural fabric stretch. This is not a defect and is not grounds for return.

7. RETURNS & REFUNDS

See our separate Return & Refund Policy.

In short: All sales are final except for genuinely wrong items or manufacturing defects (within 7 days of delivery, with unboxing video proof).

8. NO LIABILITY FOR COURIER

SF Express handles shipping. Once they take your package, they're responsible, not us. If it gets lost or damaged in transit, contact SF Express directly (1774). We'll help you report it, but any claim goes through them, not us.